Privacy Policy

Effective date: October 22, 2026

This Privacy Policy explains how Prime AI Services LLC (“SteadyAnswer,” “we,” “us,” or “our”) collects, uses, and protects information when you visit our websites, talk with our live AI receptionist demo, book a Strategy Call, or receive messages from us.

1. Information We Collect

Information you give us: your name, business name, type of business, email address, phone number, and anything else you share when you talk with our AI receptionist, book a call, or contact us.
Voice conversations: when you use the live AI receptionist demo on our website, your conversation is processed through your browser microphone. Conversations may be recorded and transcribed, and call summaries may be stored with your contact record.
Appointment details: the date, time, and details of any Strategy Call you schedule.
Usage data: basic technical information such as browser type, device, pages viewed, and actions taken on our pages, collected through cookies and similar tools, including the Meta (Facebook) Pixel.

Our website may read microphone volume levels in your browser only to animate the on-screen sound waves during a demo call. These levels are not recorded or sent to us.

2. How We Use Information

To run the AI receptionist demo and respond to your questions
To schedule, confirm, remind you about, and hold your Strategy Call
To send appointment confirmations and reminders by email, and by text message if you agreed to receive texts
To follow up about our services when you have asked us to or have booked a call
To improve our website, our AI receptionist, and our advertising
To comply with the law and protect our rights

3. Text Messages (SMS)

We send text messages only to people who have agreed to receive them, for example by saying yes when our AI receptionist asks whether we may text an appointment confirmation and reminder. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive texts is not a condition of any purchase.

We do not share your mobile number or text-messaging consent with third parties or affiliates for their marketing or promotional purposes. All other categories of sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How We Share Information

We do not sell your personal information. We share information only:

With service providers who help us operate, such as our CRM and phone/messaging platform, video-meeting provider, email delivery, and website hosting, and only as needed to provide their services to us
With advertising and analytics partners such as Meta, through cookies and pixels, to measure and improve our ads (this never includes your text-messaging consent)
When required by law, or to protect the rights, safety, or property of SteadyAnswer or others
As part of a merger, sale, or transfer of our business, subject to this policy

5. Cookies and Tracking

We use cookies and similar technologies, including the Meta Pixel, to understand how visitors use our pages and to measure advertising. You can block or delete cookies in your browser settings, and you can manage ad preferences in your Facebook account settings.

6. Data Retention

We keep information for as long as needed to provide our services, follow up on your inquiry, and meet legal and business requirements, and then delete or anonymize it.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8. Your Choices and Rights

Opt out of texts at any time by replying STOP.
Opt out of marketing emails using the unsubscribe link in any email.
Ask us to access, correct, or delete your personal information by emailing [email protected]. Depending on where you live, you may have additional rights under state law.

9. Children’s Privacy

Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this policy from time to time. The effective date at the top shows when it was last changed.

11. Contact Us

Prime AI Services LLC
1606 Headway Circle, Austin, TX 78754
[email protected]